Technical Service Leader CÔNG TY TNHH ALOHA CONSULTING GROUP

Our client is a leading construction material manufacturer who is looking for a qualified candidate to join their firm:

• Partner with the Sales team to support business development activities by providing technical consultation to customers on tile adhesives, waterproofing solutions, construction chemicals, and related application methods.
• Develop technical documents, application guidelines, and method statements for relevant products and solutions.
• Coordinate with QC and R&D teams to conduct internal product quality assessments and technical evaluations.
• Provide on-site technical consultation, application guidance, and installation support to contractors at project sites.
• Support the resolution of customer complaints, technical inquiries, and product application issues directly at construction sites.
• Assist contractors in evaluating application quality and workmanship when required.
• Advise and support contractors in product sample testing and application trials; guide contractors on testing methods, quality evaluation standards, and sample preparation procedures in accordance with applicable standards.
• Conduct product, application, and installation training for the Sales team and customers.
• Cover the Northern Vietnam region as the main area of responsibility.
• Prepare activity reports, technical findings, and improvement recommendations for management.

Healthcare

• Comprehensive health insurance packages for employees and their immediate family members.

Training & Development

• Personalized training programs and clear career development opportunities.

Work Equipment

• Company laptop provided to support daily work requirements.

Total Rewards

• Competitive and distinctive total rewards package designed to recognize employee contribution.

• Bachelor’s degree in Building Materials, Construction Materials, Construction Chemicals, or related disciplines.
• 3–5 years of experience in building materials, construction chemicals, or related industries.
• Solid understanding of the construction industry, building materials, product applications, and construction methods.
• Strong teamwork skills and ability to coordinate effectively with Sales, QC, R&D, contractors, and customers.
• Confident presentation skills for both internal training and external customer engagement.
• Strong problem-solving skills, especially in handling customer inquiries, complaints, and technical issues.
• Excellent communication and presentation skills.
• Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.

Other Requirements

• Careful, detail-oriented, reliable, and well-organized.
• Friendly, collaborative, and eager to learn.
• Able to work under high pressure.
• Able to follow up closely with customers when required.
• Willing to travel across Northern provinces to support sales activities, customers, and on-site project requirements.