Quản Lý Learning & Development Pan Pacific Hanoi

Position summary statement:
- Enhance luxury customer satisfaction through the appropriate training and development plans for hotel staff.
* Primary Responsibilities:
* Administration
- Conducts an annual training needs analysis
- Incorporates the hotel’s training plan within the Business Plan of the hotel
- Coordinates with the department managers to help identify training opportunities for employees
- Identify internal and external training resources and optimizes the budget
- Incorporates customer information as part of the strategy
- Understands the impact of the key components of a successful hotel: employees, customers, owners, and profit
- Financial and Revenue Responsibilities
- Maintain training calendar
- Manage the training budget
- Produce reports as needed
- Measure the effectiveness of training
- Learning & Development
- Networking within the PPHG training community
- Has their own development plan to keep their training knowledge and skills current
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Guest Service Responsibilities
- Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles
- Platform and facilitation skills• Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans, participant materials, job aids, and user manuals)
- Conduct training workshops to support quality standards
- Work with departments to ensure on job training activities are successful implemented and applied effectively to workplace
- Maximize learning by providing a creative and efficient environment in the delivery of training sessions
- Share responsibilities for the integration and orientation process of new hires
- Assists with the implementation of new policies, procedures, and standards
Miscellaneous
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

- Professional working environment with attractive remuneration and insurance package
- Receive full salary during probationary period
- Upto 3.5 months year-end bonus depending on self-performance and hotel business results
- Meals, uniform and laundry is provided by hotel
- Qualified hotel doctor to take care of your health and always available to give you medical advice
- Opportunity to join international training and development programs
- Chance to work with a great team of people and career growth in the international luxury hotel brand
- Special food and beverage discount at hotel
- Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
- Social Insurance contribution as per Vietnam Labour Law & 24/7 Accident Insurance
- Annual health check-up, summer vacation and many outing activities.

- Strong experience in Training/Learning & Development and understanding of other aspects in the HR Department
- Enthusiastic, strong interpersonal and communication skills
- Fluent English skills