Operations Executive (Inbound) EXO Travel Vietnam

● Assign jobs to tour guides, vehicles suppliers, drivers etc

● Reserve services from suppliers for each booking

● Communicate with Inbound Teams to ensure smooth Operations and Reservation

● Brief guides in detail for each booking

● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval

● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts

● Discuss with our supplier about our responsible tourism commitments and requirements

● Manage Guides’ KPIs by using the Customer Satisfaction Surveys

● Support Supervisor/Assistant Manager/Manager in recruiting and training guides

● Inspect new suppliers as per schedule with Product Team

● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones

● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers

● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.

• Work in a friendly working environment and good team building activities
• 18 days of annual leave and can be carried to the next year
• Parking fee support
• Health insurance and accident insurance
• Other benefits according to the festive seasons will be shared at the interview
• Flexible working style, can work from home or at the office
• Participate in all online training programs of the whole EXO Group
• Priority pricing policies for family’s trips
• 13th month salary up to the business performance of each year.

• Bachelor’s degree in Tourism or related field
• At least 2 years at the same position
• Good command over verbal & written English. Other language (German or Spanish, French..) is a plus
• Experience in Travel Company and Operations Task
• Interest and/or experience in the travel industry
• Understanding of sustainability and responsible tourism is a plus.

Skills:

• Very detail oriented and service minded
• Good communication and execution skills
• Excellent skills in Microsoft Office & Travel software
• Be able to suggest improved ways of working to positively impact people’s life and the environment