Nhân Viên IT Staff Sofitel Legend Metropole Hanoi

- Sets up and configures desktop computers, peripherals and accounts assigning security level.
- Installs software and installs and repairs hardware and peripherals. Tests programs.
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
- Maintains systems, databases, and web pages.
- Administers user accounts.
- Designs and produces basic reports.
- Sets up and submits production jobs and edits and debugs computer output. • Transfers computer files between platforms.
- Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g., microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
- Arranges for distribution of output to customer.
- Maintains records.
- To perform any other reasonable duty as requested by management. Technician Responsibilities
- Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
- Assisting Operations Department who encounter complex problems and malfunctions while working on the floor.

- Previous hotel luxury experiences 
- Good verbal and written communications in English
- Problem solving skills, good interpersonal skill, guest service oriented.
- Flexible schedule including weekend and holiday