Nhân Viên Điều Phối Vận Hành / Operations Consultant - Lương 12 Triệu - Chương Trình Tiếng Anh Tại Trường Công Ty TNHH Five-Star E-Learning

Mission :

To coordinate between teachers, school, students, parents and other stakeholders for the effective delivery

1. Customer Service

a. Providing schools with updates on how each class is doing overall

b. Sending/sharing reports with the relevant schools

c. Collecting formal and informal feedback from schools

2. Student management

a. Monitoring students’ progress on the program

b. Identifying students who need tutoring (with the teacher)

c. Checking in with students regularly to assess their progress and feeling toward the program

d. Collecting formal and informal student feedback

3. Coordinating with teachers

a. Checking in with Atlantic’s teachers regularly to get feedback on how things are going with each class and to follow up on any issues raised

b. Being available to contact prior/during/following class times

c. Observing students’ behavior and performance in lessons

4. Resolving school issues

a. Following up on issues raised by schools

b. Identifying potential problems and working with relevant schools to resolve them

5. Administrative tasks

a. Preparing and maintaining operations documents and reports

b. Ensuring student records are kept up to date.

Salary: up to 12.000.000 VND + 500.000 VND (allowance) +Bonus

• Good remuneration, monthly petrol and phone allowances. Annualy program's bonus.

• International working environment.

• High opportunity to be promoted to higher position.

• Benefits for Tet, Public Holidays and other special days.

• English scholarship to employee and family members.

• Regular training opportunities.

Essential:

● Vietnamese national

● Holder of Bachelor’s degree

● Proactive, interpersonal and detail-oriented

● Good communication skills, both in English and Vietnamese

● Computer literacy – MS Office/Google applications

Preferred:

● English language proficiency of B2 (IELTS 6.5) or higher

● Experience working in the education field

● Experience of operations or customer service

Schedule:

● 44-hour work week

● Working days: From Monday to Saturday (morning). 8h00-12h00 & 13h30 -17h30

Location/ Working time:

● The employee will split working time between Atlantic’s office at 33 Lac Trung Street in Hai Ba Trung district and at schools within a select area. OC’s schools will be grouped to reduce the amount of travel needed. Travel outside the OC’s designated area may be required.