MÔ TẢ CÔNG VIỆC
Consult and define the customer's comprehensive system architecture, platform, products, and solutions on Google Cloud to ensure security and optimize costs.
Work closely with customers before deployment to design and architect for solutions.
Collaborate and share knowledge with other administrators and engineers through internal wiki articles and customer training.
Use tools from Google Cloud, Open Source, or self-developed to troubleshoot and provide solutions to customer problems.
Perform Root Cause Analysis reports.
Support customers with issues related to Google Cloud through Ticket System, Email, Chat, Phone, and Remote.
YÊU CẦU CÔNG VIỆC
02 years of experience in building & maintaining Cloud infrastructure.
Have good experience working on the Linux operating system.
Have good knowledge and expertise when using Google Cloud, especially GCP's services in the fields such as computing, containers, databases, networking, storage, management, and security.
Experience in Kubernetes, Docker, GitHub, Jenkins, and deploying applications on the GCP environment.
Have the ability to deploy infrastructure with Terraform.
Have basic knowledge of Networking (such as TCP/IP, VLAN, and Routing).
Have basic knowledge of storage and backup systems such as SAN, Object Storage.
Have basic knowledge of database systems (Mysql, PostgreSQL, SQL Server).
Good skills in scripting with Bash/Python.
Experience in writing technical documents for colleagues and clients is a plus.
Customer support skills through Ticket Systems (Zendesk, HubSpot, Jira, Service Desk, Freshdesk, OsTicket, etc.)
Good English skills.
Nice to have the following certificates (or equivalent):
Certified Kubernetes Administrator (CKA)
Professional Cloud Architect Certification
Google Cloud Associate Cloud Engineer