Customer Success Specialist - Attractive Benefits Tek Experts Vietnam

Overview

We're looking for a meticulous Customer Success Specialist to be the primary liaison for our top clients. Your role involves onboarding, consulting on processes, and guiding customers on best practices. You'll collaborate internally to ensure our products meet client needs and stay updated on product standards. Expect to manage multiple accounts and products, driving retention, loyalty, and growth.

This role will:

• Act as a subject matter expert on assigned products and answer customer and internal employee questions about implementation procedures.
• Develop a thorough working knowledge of the suite of products.
• Understand how our customers are utilizing our products and recommend additional features they can leverage to enhance their business.
• Ensure client configuration aligns with recommended best practices.
• Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.

We at Tek Experts, believe in you and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the latest technologies and working environments. We’re a modern, challenging and fast growing, business because of our people. They are smart, curious, client-oriented and results-driven.

In return, we offer you

• During On Job Training, you'll receive 100% of your salary.
• Social insurance will be covered by 100% of your salary.
• Salary increases after the first 6 and 12 months of every level.
• Attractive Quarterly and Annually Performance/KPI bonus.
• Benefit from PTI health insurance, which covers outpatient treatment up to 15 million/year, inpatient up to 100 million/year, and health insurance for family members.
• Annual health check-ups at leading hospitals.
• Learning & development courses

To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.

Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in processes, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge, where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling tailored to the unique landscapes of the public and private sectors.

In this role:

• Proficiency in both written and spoken English is required.
• A bachelor's degree from an accredited college or university, or equivalent work experience, is required.
• At least 2 years of experience as a Customer Success Specialist are required.
• Excellent spoken and written communication skills and presentation skills are required, along with the ability to effectively convey a variety of topics to a diverse audience.
• A passion for technology and familiarity with enterprise software applications are required.
• Exceptional time management skills, the ability to prioritize multiple tasks, and the ability to meet deadlines in a fast-paced environment are required.
• Experience providing high-level client support, both internal and external, is required, including the ability to build strong client and team member relationships.