Chăm Sóc Khách Hàng Mỹ Ca Ngày Kênh Call No Sale CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL

As an English Call Agent CSR, you will support customers through: Call Center channel - English Call Agent

• Hours of working: 8 working hours shift:
  • Shift 3 (Sun – Fri or Mon – Sat) from 4:00 AM to 1:00 PM
  • Shift 4 (Sun - Fri or Mon - Sat) from 12:00 noon to 9:00 PM
• Note: During Winter Time in the US (Daylight Saving Time - starts on the second Sunday in March and ends on the first Sunday in November), the time frame will be offset by 13 hours (UTC Timezone).
• Working Location: CSR’s Office Address: HTP Building, No. 434 Tran Khat Chan, Hai Ba Trung District, Hanoi.

More specifically, you will be responsible for the following tasks:

• Only Support, No Sale.
• Assists management with the company’s day-to-day carrier operations activities
• Respond to customer inquiries; review responses; gather and research information; assemble and forward information; verify customer's understanding of information and provide resolution
• Maintains a solid understanding of the current products and services being offered
• Assists with technical support questions, order status, port-in and port-out requests, network coverage inquiries and application questions; provides resolutions to complaints
• Clerical and administrative support, training and reporting as required
• Some other duties as required by the Senior Manager/Director.

• Attractive Salary:
  • 13.000.000 - 15.000.000đ/month (Full-time).
• Probation period: 2 months.
• The professional training programs at the beginning, are about soft skills in customer service, US telecommunications laws, welfare policies and work processes of the US Government.
• 12 days of annual leave, 11 public holidays, insurance according to Vietnamese labor law, and participation in classy internal activities of the company.
• Because the company is in the early stages of human resources development in Vietnam, CSR will have many opportunities for career advancement and salary review based on ability.
• 100% of Customers are in the US, and the company environment uses and improves English extremely well.
• Project bonus and salary review according to the work quality.
• Opportunity to travel and on-site work in the US.
• Working with major carriers in the US.

• Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
• Good at English reading and writing.
• Able to work in night shift.
• Diploma / Bachelor’s degree.
• Skilled Typist: 45+ wpm typing speed is a strong plus.