Workforce Capacity Planner Gear Inc

The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to:
Be responsible for day-to-day operations reporting to the Workforce Manager;
Track actual performance and review shrinkage and other assumptions to calculate capacity plan
Prepare work schedules by team, by queue, and by LOB, including breaks, training, team meetings, and other non-moderation activities;
Maintain a roster of staff with accurate employee details, which includes availability, preferences, and skills;
Coordinate with the training and talent acquisition team to forecast and manage staffing needs;
Monitor adherence to work schedules and track over/under compliance and create action plans to address staffing gaps and optimize utilization;
Act as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency;

Attractive salary and benefits, an international, fun, and professional working environment;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
Lunch allowance;
End-of-year bonus;
Health insurance package;
Paid leaves;
Other benefits based on the candidate's location.

University degree, ideally in a relevant degree such as data analytics or a similar field;
At least 1 year of experience as a WFM Planner implementing enterprise-scale reporting systems in a BPO or related industry;
Experience with content moderation is a plus;
Extensive experience with business intelligence tools, preferably Microsoft PowerBI, Google Spreadsheet, and Excel;
Proficient in English communication;
Willing to work on a shifting schedule, holidays, and/or weekends;