- Keep informed of menu items available to customers. Keep informed of all meal courses so as to serve food in the correct sequence.
- Assist the Captain and serve the order directly to customers.
- Frequently check to ensure that tables are neatly organized. Keep informed of any reservations.
- Ensure that reserved tables are set (receptacles, napkins, etc.) as requested.
- Explain the featured menu to customers and upsell. Recommend beverages.
- Kindly respond to, and resolve, any problems customers may be experiencing.
- Keep all furniture, containers and other items at the workplace clean.
- Ensure that the menu items provided to customers match the order taken. Carefully observe customers until their meal is finished.
- Be knowledgeable about food and beverages. (Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services)
- Keep informed of auxiliary facilities. (Types of facilities, their sizes, their hours of operation, types of shops leased from the hotel and their products)
- Keep informed of how to access the information that customers may request, as well as the membership system and its related services.
- In the event that a problem arises in facilities or services, report to the Manager and take appropriate measures immediately.
- Receive and handle customer complaints and requests. Readily accept compliments and criticism from the customer.
- When many customers are waiting, lend assistance in guiding the customers.
- Kinh nghiệm: Không yêu cầu
- Chức vụ: Nhân viên
- Yêu cầu bằng cấp: Cao đẳng
- Số lượng cần tuyển: 1
- Yêu cầu giới tính: Nam
- Độ tuổi: từ 22 - 36 tuổi
- Hình thức làm việc: Toàn thời gian
- Lượt xem: 0
- Attractive & competitive salary with high service charge.
- Duty meal by hotel.
- Annual helful training courses (local & international)
- Wonderful working environment with professional team.
- Insurance, day off and other benefits regarding Labor law - 13th Salary
- Education: College degree and upper.
- Experience: Experience in hotel restaurant services preferred
- Credentials: Certificates in hotel services and food & beverage preferred
- Địa chỉ: 54 Liễu Giai, Phường Cống Vị, Quận Ba Đình, Hà Nội
- Quy mô công ty: 100-499
- Đang tuyển: 0 việc làm
Lotte Hotel is the greatest hotel chain in South Korea and of the Top 3 Asia Brand Hotel.
Lotte Hotel Hanoi is a true landmark of the city, connecting the Old Town where history is still kept alive and the New Business District, the symbol of Hanoi’s future. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi sets a new standard of 5-star hotel in the city and aims to be a global brand, that brings remarkable differentiation to the guests.
We are now looking for qualified and talented people who are willing to give the guests emotional, knowledgeable and quality approach. In return, you will be given a competitive salary and benefit package, opportunities to develop your career.