Waiter/Waitress InterContinental Hanoi Westlake

- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled
- Prepares for service by ensuring:
+ Grooming is impeccable and in accordance with ICHG personal presentation standards
+ Outlet equipment is clean
+ Equipment is sorted and stored
+ Glassware is polished
+ Flatware is polished
+ China is clean
+ Waiter stations are prepared
+ Cutlery is placed for buffet and table service
+ Tables are set
+ Reservations are read and familiarized
+ Special occasions are ready
+ Music is on
+ Lighting is on
+ Outlet is ready for service and guest comfort
- Carries out effective service by ensuring:
+ Guests are greeted and seated
+ Daily specials are explained and upsold
+ Food orders are processed accurately
+ Trays and tray jacks are effectively used
+ Food orders are taken quickly
+ Payment methods are handled accurately
+ Working areas are cleaned and re-set quickly
+ Bar is clean
+ Used ashtrays are regularly cleaned
+ Guests are conversed with in relation to the food and beverage products
- Carries out effective beverage service by ensuring:
+ Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
+ Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
+ Promoting and selling cocktails to guests
+ Making and presenting cocktails
+ Coffee and tea is served hot and in accordance with standard
- Take appropriate action to resolve guest complaints
- Food and beverage stock is stored in relation to hotel procedures
- Performs related duties and special projects as assigned

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Able to read and write English
- Food service experience with general knowledge of restaurant operations preferred.