Tour Operator (Requirement For Experience) PAN AMERICAN TRAVEL

- Assign jobs to tour guides, vehicles suppliers, drivers etc.
- Reserve services from suppliers for each booking
- Communicate with Sales team to ensure smooth Operations and Reservation
- Brief guides in detail for each booking
- Manage Tour Management System for Job Order to guides and drivers
- Manage Tour Management System for Cash Advance Report for tour guides
- Manage Tour Management System for Guide Fee Report of tour guides
- Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
- Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints
- Manage Guides’ KPIs by using the Customer Satisfaction Surveys
- Support Supervisor/Assistant Manager/Manager in recruiting and training guides
- Inspect new suppliers as per schedule with Product Team
- Attend scheduled meeting with Operations Team
- Coordinate and attend annual guide training & staff training
- Ride along with guide and clients to monitor the quality and maintain relationships with
suppliers
- Raise hot issue/s with solution to Supervisor/ Manager

- Work in a friendly working environment and good team building activities
- 18 days of annual leave and can be carried to the next year
- Parking fee support
- Health insurance and accident insurance since signing the first labor contract
- Other benefits according to the festive seasons will be shared at the interview
- Participate in all online training programs of the company.
- Priority pricing policies for family’s trips
- 13th month salary up to the business performance of each year.

- Bachelor’s degree in Tourism or related field
- At least 2 years at the same position
- Good command over verbal & written English. Other language (Spanish) is a plus.
- Experience in Travel Company and Operations Task
- Excellent skills in Microsoft Office & Travel software
- Interest and/or experience in the travel industry
- Understanding of sustainability and responsible tourism is a plus.
- Very detail oriented and service minded
- Good communication and execution skills.