Service One Agent Pan Pacific Hanoi

- To ensure that all the Hotel and guest’s telecommunication are handled promptly & efficiently.
* Primary Responsibilities:
- Ensure that all calls are handled promptly and efficiently by the operators at all time.
- Assist in answering of all incoming, house calls and as well as out-going calls
- Take orders in Room Service/in Room Dinning. Pay attention to orders, and know the menu thoroughly.
- Keep Service One Room is clean and tidy at all times.
- Ensure that all telephone lines & equipment are in good working condition
- Check the TV & music system
- Check with FD if there's any group arrives or return and ask for guest’s list then update accordingly in local police's system
- Assist FD prepares group arriving next day
- Check mail. Check and make sure all information delivered to the team.
- Handling wake up calls

- Professional working environment with attractive remuneration and insurance package
- 5.5 working days per week
- Upto 3.5 months year-end bonus
- Meals, uniform and laundry is provided by hotel
- Qualified hotel doctor to take care of your health and always available to give you medical advice
- Opportunity to join international training and development programs
- Chance to work with a great team of people and career growth in the international luxury hotel brand
- Special food and beverage discount at hotel
- Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
- Annual health check-up, summer vacation and many outing activities.

- Have good communication skill and pleasant personalities
- Have good spoken and written English skill.
- Must be familiar with the facilities, operation hours and services in the hotel
- Must have good knowledge of all room types, layout, amenities, and room rates.
- Must be familiar with the local areas/places of interest, shopping, etc.
- Must have full knowledge of the hotel’s emergency policies and procedures.
- Be available to work shifts