Receive and analyze customer requests from Manager
Consult the most suitable tour plan for customers
Communicate with English speaking clients to consult their trips to Vietnam, and other Southeast Asia countries.
Create travel itineraries, tour proposals, make quotations for all the request, prepare tour confirmations.
Perform customer service before, within and after each booking.
Meet all job standards: On time response, provide insightful consultation, follow-up, up-selling… as per company’s requirements.
Win personal targets on revenue and profit.
Maintain and develop a good relationships with existing customers (individuals and groups)
File, keep track of all bookings on daily basis.
Work closely with other departments to proceed all the service to make sure tours are well managed and run smoothly.
Coordinate with other departments to create new tour products.
Prepare and submit regular reports to DOS.
