Sales Coordinator Pan Pacific Hanoi

* Position summary statement:
- To provide quality and professional administrative support to the sales team ensuring the maximization of their time. Accurate and concise management of client databases. Work closely with the team to achieve hotel objectives and budgets. Provide efficient, friendly and professional service to all guests.
* Primary Responsibilities:
- Prepare annual rate renewals, contracts and other client communication as directed.
- Ensures that filling of contracts, processing of reservations and new business bids are in good order for timely tracing/monitoring (RFP, RFI, G-Lead, rate offer,…)
- Manage the booker’s loyalty program (Pan Pacific Program)
- Weekly/ monthly report (Group Pace, Accrual, …)
- Attends to all incoming and outgoing mails as may be assigned by the Director of Sales or Confidential Sec: type’s reports, letters, memorandum and other correspondence and maintaining files in a systematic order.
- Be fully competent in the use of company software programs and be willing to learn other software programs as necessary in order to achieve fast and other correspondence and maintaining files in a systematic order.
- Co-ordinatation of corporate events, trade events and functions as directed.
- Effective liaison and communication with all departments.
- Proposal and presentation preparation (PowerPoint experience required)
- Updates the Department’s notice board and posts all necessary memorandum for the information of all sales personnel.
- Answers telephone enquiries for the department as stated in the Training Manual.
- Assists all sales personnel in receiving reservations whenever necessary.
- Assists in conduction hotel inspections when all sales personnel are unavailable.
- Continually update information in database.
- Co-ordinates the regular and timely supply of sales collateral materials to RSOs, agents and supply to hotel’s departments/ SMs.
- Required to relieve Confidential Secretary from time to time and therefore, required to know the duties and responsibilities of the Confidential Sec as well.
- All other work that may be assigned from time to time by the DOSM.
* Training and Human Resources:
- Be an PPHG & PPHAN representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.
- Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction
- Attending social functions organized at the hotel
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
* Guest Service Responsibilities:
- Conduct telesales activity as directed
- Service existing accounts and maximise their business for other services of the Hotel
- Maintain regular contact with all clients and report and adverse comments to management for rectification.
* Miscellaneous:
- Ensure all dealings and requests are actioned within 24hrs copying relevant departments and PPGH GSO as necessary.
- Meet and greet VIP as required
- Confidentiality must be exercised at all times in all matters. Company information may not be revealed to any person outside of the organisation
- Undertake any task or duty that may be assigned from time to time by the Director of Sales & Marketing or Director of Sales or General Manager.
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

* Benefits:
- Professional working environment with attractive remuneration and insurance package
- Receive full salary during probationary period
- Upto 3.5 months year-end bonus depending on self-performance and hotel business results
- Meals, uniform and laundry is provided by hotel
- Qualified hotel doctor to take care of your health and always available to give you medical advice
- Opportunity to join international training and development programs
- Chance to work with a great team of people and career growth in the international luxury hotel brand
- Special food and beverage discount at hotel
- Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
- Social Insurance contribution as per Vietnam Labour Law & 24/7 Accident Insurance
- Annual health check-up, summer vacation and many outing activities.

- Strong experience in Training/Learning & Development and understanding of other aspects in the HR Department
- Enthusiastic, strong interpersonal and communication skills
- Fluent English skills