- Support the Director of Sales to achieve revenue targets
- Strive to complete sales targets delivered monthly/quarterly/yearly
- Implement market development plans: find new target customers, suggest/assist with creating new Rooms and/or F&B packages, actively participate in events of various associations
- Actively develop the Corporate market, both short- and long-stay
- Actively contact and take care of customers’ needs. Quickly solve problems arising during the contract implementation period
- Coordinate in implementing business campaigns and advertising services of the Hotel
- Update team on new customer requirements proactively propose ideas to improve business efficiency of the Hotel
- Support related departments to implement Marketing, Communication, and PR campaigns for the Hotel
- Report customer feedback on a timely basis in order to improve service quality
- Negotiate the terms of sales contracts and promptly follow-up on issues
- Create and maintain integrity of customer data
- Plan and implement visits, gifts, and incentives with important customers and partners, especially during Tet and other holidays
- Participate in Hotel facilitated training programs and improve qualifications
- Perform other tasks when requested by superiors
