Room Attendant InterContinental Hanoi Westlake

- Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
- Replenishes guest supplies
- Ensures guest services specified by superiors and guests requests are promptly and courteously met
- Reports damage or malfunction in hotel rooms to superior
- Maintains equipment in proper state of cleanliness and repair
- Maintains a section room report
- Maintains a daily room checklist
- Meets with superior and takes on daily assigned tasks
- Reports and submits lost and found articles to superior immediately
- Report guest complaints to superior immediately
- Reports unusual behavior/activities on floors to supervisor
- Records room status in allocated section accurately
- Complies with hotel’s health, safety and hygiene policy
- Adheres to personal grooming and hygiene standards
- Attends meetings and training sessions as required
- Creates and maintains floral arrangements
- Carry out valet services when required including delivery of linen or processing laundry orders

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Some housekeeping experience.