Reservationist Officer APRICOT HOTEL

Reservations Management:
- Handle reservation requests through various channels, including phone, email, and online booking platforms.
- Accurately enter guest information and booking details into the reservation system.
- Assist guests in selecting the most suitable rooms and packages based on their preferences and needs.
- Send out prompt and professional booking confirmations.
Customer Service:
- Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns in a courteous and friendly manner.
- Assist with modifications, cancellations, and special requests, ensuring the best possible guest experience.
- Maintain in-depth knowledge of the hotel's services, amenities, and special offers for effective upselling.
Inventory Management:
- Monitor room availability, rates, and occupancy to maximize revenue.
- Stay informed about ongoing promotions, packages, and discounts to inform guests of available options.
- Collaborate closely with other departments, such as the front desk and housekeeping, to ensure a smooth guest experience.
Team Collaboration:
- Work closely with the entire hotel team to guarantee a coordinated guest experience.
- Participate in training programs and meetings to stay updated on hotel policies, procedures, and industry trends.
- Competitive salary with performance-based bonuses.
- Ongoing training and development opportunities.
- Employee recognition and awards programs.
- A supportive and inclusive work environment with opportunities for career growth

- A degree in hospitality or a related field is a plus.
- Previous experience in a reservation or customer service role within a luxury hotel is highly desirable.
- Proficiency in reservation software and booking systems.
- Outstanding communication and interpersonal skills.
- Exceptional problem-solving abilities and attention to detail.
- A guest-centric attitude with a passion for delivering unparalleled service.
- Ability to thrive in a fast-paced environment and adapt to changing situations.