Relationship Officer – Individual Customer Công Ty TNHH Bệnh Viện Việt Pháp Hà Nội

ACQUIRE CUSTOMERS AND GROW USAGE OF SERVICES WITH PROFESSIONAL, PERSONALISED AND CARING SERVICE CONSULTATION
- Call-in and wall- in customers
- Conversion of leads from marketing in a timely and efficient manner
- Database leverage – increase customer lifetime value
- Own sources
CRM & REPORTING
- Follow up, updating data status on CRM on daily basis
- Co-ordinate with Marketing for regular sales report and by campaign report
- Sales record for commission based remuneration.
- Other sales admin and reporting tasks as requested
INSIGHTS & INNITIATIVES
- Customer insight for efficient sales calls
- Propose sales and marketing initiatives to acquire, retain, cross-sell and up-sell

- Salary package in details will be discussed during the interview
- Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any
- Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date
- Working Time: Standard working time is 44h/ week; 24 working days per month
- Annual Leave: 14 Days per year
- Sick leave: 06 days/ year full paid
- Monthly Service Incentive
- Yearly Performance Bonus
- Free consultation for staff, staff’s spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital - HFH
- Health Insurance, Accident Insurance and Life Insurance for all employees
- Other benefit as Hanoi French Hospital (HFH) policy.

 COMPETENCY
- Interpersonal skills
- Knowledge of Customer Journey in Sales and Marketing
- Operations and Process
- CRM system, reporting
- Knowledge of health care business and the market is an advantage
 EDUCATION & EXPERIENCE
- Training in business, sales is an advantage
- Experienced in the similar roles in service industry is preferred
- Ambitious, passionate in problem solving, dealing with people.
- Willingness or interest to have result-based KPI compensation, and strong motivation by obtaining sales results