- Effectively manage the restaurant by ensuring the following:Oversee the implementation of standards as detailed in the department standards and procedures manual
- Adhere to opening and closing procedures
- Adhere to bill paying procedures
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products
- Encourage and motivate staff to provide optimum service during all shift
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Develop and implement Promotions Calendar for F&B products in restaurant
- Manage special event concepts
- Anticipate market changes and review operations when necessary
- Conduct competitor analysis (regularly or as requested)
- Create positive publicity opportunities
- Manage customer database and utilize effectively (collect email data base)
- Up-sell property facilities
- Active pursue cost saving measures
- Recycle whenever possible
- Liaise with sales manager during tender process to obtain new accounts; Food and beverage specific
- Manage wage and beverage cost
- Forecasting
- Stock control
- Analyze food and beverage statistics through point of sales system
- Work with superior on manpower planning and management needs
- Work with superior in the preparation and management of the Department's budget
- Be responsible in keeping our property safe and secure, to participate in any company activity related to fire life safety
- Perform any other duties which may be assigned by the management from time to time
- Update daily log file.
Working : Chickita Lotte Ha Noi - Floor 5th 683 Lac Long Quan, Phu Thuong ward, Tay Ho district, Ha Noi
