1. Customer Service & Operations (50%)
- Partner & Service Management:
- Ensure smooth operations at partner centers, enabling teachers to focus on teaching.
- Oversee contract signing and teacher onboarding.
- Develop scripts and workflows for consistent service quality.
- Monitor teacher performance and provide feedback
- Center Operations:
- Lead the center admin team and create a positive, high-performing environment.
- Track attendance and tuition collection; resolve issues promptly.
- Host weekly check-ins with partners to review and improve operations.
- Manage staffing, training, and performance reviews.
- Align center practices with HQ standards and implement best practices
- Resource & Facility Management:
- Oversee scheduling and timesheets for admin, security, and cleaning teams.
- Coordinate with HR on payroll and staffing matters.
- Manage classroom allocation, rental payments, and operational budgeting.
- Class Operations:
- Manage class scheduling, attendance tracking, and absentee follow-up.
- Ensure accurate fee processing and oversee petty cash use.
- Handle student and parent communication related to class disruptions
2. Learning Quality & Center Leadership (20%)
- Train and guide staff to ensure effective student learning.
- Monitor student satisfaction and learning outcomes.
- Improve the center’s academic environment and reputation for university prep.
- Define and track KPIs; analyze performance and report to HQ.
- Develop policies, programs, and processes to enhance curriculum and services.
- Lead staff development, mentorship, and retention initiatives
3. Growth & Strategic Development (30%)
- Support Business Development in partner acquisition meetings.
- Lead center-level recruitment strategies and referral programs.
- Plan and execute offline events to drive engagement.
- Manage social media presence to boost awareness.
- Build long-term strategies for center expansion and cross-center partnerships.
- Take ownership of sales targets and P&L management across centers.
