Nhân Viên Tư Vấn Du Lịch Inbound Công Ty TNHH Thương Mại Và Dịch Vụ Asia Vacation Group

• Confirm to the customers’ anytime receive the booking from Manager.
• Diagnose travelers’ demands and budget in order to offer suitable advices to travelers on travel products & service
• Use sales techniques and knowledge to promote the company products & services
• Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches
• Make alternative arrangements if changes arise before or during the trip
• Follow up payment of travelers and overdue before the trip starts
• Provide any and all relevant and useful information, brochures and publications (guides, local customs, maps, regulations, events) to travelers
• Follow up and solve the problem before customers’ travelling
• Upsell the optional tours, visa, flight upgraded…
Operation tasks:
• Organize travels from beginning to end by making services reservation with the local/international vendors
• Work closely with the internal Operation team (if necessary) to book minor local services such as tour guide, meals, local homestay, etc…
• Reconfirm all services reservation with vendors before the trip starts
• Handle unforeseen problems and complaints and determine eligibility for money refund in certain cases
Customer care and other tasks:
• Maintain relationships with travelers and key person
• Follow up travelers’ feedback after their trip and report to the team leader (both good and bad feedback).

- Competitive Salary and 30% off travel products
- Professional and Open Working Environment
- Training and Career Development opportunities
-13th month salary up to the business performance of each year.
In return for your commitment, you’ll receive great benefits including a competitive salary, generous travel discounts, and opportunities to experience our tours. You will enjoy the choice to work on our flexible hybrid work model or spend your week in our beautiful Melbourne head office with a positive, progressive, and forward-thinking workplace.
This role is an incredibly exciting chance to grow your career with a rapidly growing multinational business. Don’t miss this opportunity!
To submit an application please submit a resume and cover letter including a short paragraph about what a positive work culture means to you. It’s important to us!

• College or Bachelor degree in Hospitality, Travel, Tourism, Business or relevant field
• Proven minimum 1 year working experience as a Travel Consultant / Sales person in Hospitality Industry (Candidates with personal travel experience/working experience with direct consumers will be more preferred)
• Proficiency in English (a must);
• Exemplary sales skills and customer oriented approach
• Ability to present, persuade and communicate effectively
• Risk management skills. Demonstrable ability to handle crises
• Good use of Microsoft Office (Excel; Word; Presentation; etc)
• Interest and/or experience in the travel industry
• Understanding of sustainability and responsible tourism is a plus.
Skills:
• Quick and active learning person with good critical thinking
• Have a great team-work spirit
• Well organized and well time-managed
• Creativity and self-learning are also preferable personalities
• Can work under pressure of sales target and KPIs
• Be able to suggest improved ways of working to positively impact people’s life and the environment.