- The Front Desk Agent ensures that guests are provided with the immediate and professional service
- Provide general facilities and the latest equipment and service for the convenience of guests.
- Provide hotel information and offer the assistance with a perfect knowledge of hotel’s services & facilities and area information.
- She/he will ensure that her/his section is perfectly tidy at any time, the accessories & stationary used for the operations are refill as often as required and that the circuits of operations are followed strictly.
- To ensure that all the standards and procedures established at the Lotte Hotel Hanoi are followed successfully and permanently.
- The Front Desk Agent will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive attitude. She/he will be a main actor in the check in and check out process, which occur at the front desk, and will be available to help the guest in any of his request.
- Sales and assignment of guest room, checks guest in and out.
- Warmly welcome guests in a friendly and professional way .With repeat guest, it is compulsory to give recognition to guest.
- Fulfil guest expectation and deliver excellent service.
- Coordinate with concierge/bell/front desk during guest arrival/departure
- He/she must perform all tasks per instructions of the Front Desk Supervisor/Assistant Front Office Manager.
- Kinh nghiệm: Không yêu cầu
- Chức vụ: Nhân viên
- Yêu cầu bằng cấp: Cao đẳng
- Số lượng cần tuyển: 1
- Yêu cầu giới tính: Nam
- Độ tuổi: từ 24 - 36 tuổi
- Hình thức làm việc: Toàn thời gian
- Lượt xem: 0
- Attractive & competitive salary with high service charge.
- Duty meal by hotel.
- Annual helful training courses (local & international)
- Wonderful working environment with professional team.
- Insurance, day off and other benefits regarding Labor law - 13th Salary
QUALIFICATIONS
- Experience: Experience in 5-star hotel services preferred
- Credentials: Certificates in hotel services preferred
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Must speak English fluent enough to serve customers
- Must be service-minded to meet client needs
- Must possess expert knowledge on the Hotel operation
- Địa chỉ: 54 Liễu Giai, Phường Cống Vị, Quận Ba Đình, Hà Nội
- Quy mô công ty: 100-499
- Đang tuyển: 0 việc làm
Lotte Hotel is the greatest hotel chain in South Korea and of the Top 3 Asia Brand Hotel.
Lotte Hotel Hanoi is a true landmark of the city, connecting the Old Town where history is still kept alive and the New Business District, the symbol of Hanoi’s future. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi sets a new standard of 5-star hotel in the city and aims to be a global brand, that brings remarkable differentiation to the guests.
We are now looking for qualified and talented people who are willing to give the guests emotional, knowledgeable and quality approach. In return, you will be given a competitive salary and benefit package, opportunities to develop your career.