Nhân Viên F&B Supervisor Sheraton Hanoi Hotel

- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
- Maintain awareness of undesirable persons on property premises.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review written documents (daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

- Competitive salary
- Social insurance, health insurance, unemployment since start date
- Accident insurance (24/7 insurance)
- Meal per working shift
- Uniform
- High monthly service charge (Sheraton Hanoi is one of the top rate service charge in Hanoi)
- Year-end bonus & Lucky Money for Lunar New Year Year-end party
- Summer outing
- Learning and development career opportunities
- Oversea working opportunities to work at different hotels of Marriott International not only in Vietnam but all over the world Join all staff TAKE CARE activities and programs to take care of you (physically & financially), your family & community
Opportunities to experience 5-star service in Marriott International hotels and resorts all over the world at staff special price

- High school diploma or GED equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience