- Shipment Management
+ Manage the flow of import, export, and domestic shipments by Ocean, Air, and Railway Transport
+ Collaborate with Vendors, Agents, and Carriers to track and provide shipments’ status
+ Create and maintain the documents for all shipments in the company’s internal system
- Customer Experience Management
+ Respond promptly and professionally to customers’ inquiries
+ Provide accurate information promptly regarding shipments’ status, transit time, and customs requirements
+ Contribute to Monthly Customer Reviews by providing insights and suggestions for improvement
- Others
+ Contribute to building, finalizing, and updating the above-collected information in the company's internal system
+ Support regular internal training
+ Deliver on-time reports
+ Execute other duties as assigned
