Nhân Viên Butler VIP Sofitel Legend Metropole Hanoi

- The butler has to attend to the daily briefing at 2 PM everyday conducted by Club Metropole Manager or Head Butler or Senior Butler and monthly departmental meeting conducted by Club Metropole Manager to to update information about GSS, financial result, promotion, objective.
- The butler team is under the guidance of Head Butler, Club Metropole Manager.
- All butlers are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All butlers may be assigned to other duties in the hotel as and when required by business levels.
 Financial and Revenue Responsibilities
- On every Monday, the butler has to check butler store to see if needed to order for any stuff (history book, note book, ball-point pen, highlighter, print paper, shoe polish, business card, etc) to Purchasing dept. or General Store then recording in the monthly report.
- The butler has to record the kind of bath oil that V.I.P Gold, Silver used in Opera.
  Training and Human Resources Management
- Each butler has to be trained at least 4 hours per month by Head Butler/ Senior Butler or others
- The butler has to attend the Orientation training, Key of Luxury, Sofitel Appearance and Attitude, other training if required to know and understand well about the values & rules Sofitel in order to improve the hotel services better & better and take best care of guest.
 Guest Service Responsibilities
- The butler has perfect knowledge of hotel facilities and services.
- The butler acts as a hotel representative with Sofitel Appearance and Attitude.
- Must has a perfect knowledge about Food and Beverage knowledge, skills and handling.
- Must has a perfect Concierge tasks, such as restaurant bookings, Airlines ticket 
- The butler takes care of all the VIP guests (VIP Gold, VIP Silver), every guest who stays at the Executive floor (Club floor) and any guest if required.

- Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
- Talent development through learning programs by Academy Accor.
- Opportunity to grow within the property, the company and across the world 
- Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

- 3 years experience in a similar position with strong attention to details
- Multi-tasking and Task management
- Great communication skills
- Guest centric and goal oriented
- Fluent English is required, French speaking is a plus