Mis Data Analyst Gear Inc

Gear Inc is seeking an MIS Data Analyst for our Moderation team. Ideal candidates are able to adapt and are well-known for fast-moving and last-minute changes. The main responsibilities include, but are not limited to:
Design and implement accurate MIS management and reporting processes;
Interact and work closely with management, internal stakeholders, and clients to deliver information needs for analysis and decision making;
Track, manage, and maintain a holistic view of all reporting requirements and cadence to ensure reports are accurate and received in a timely manner;
Create reports and dashboards that track the overall performance of the center, which can then be drilled down to business, teams, process, and individual levels on a real-time basis and at various frequencies;
Track and monitor the center's performance KPIs and ensure timely updates;
Generate Line of business-level reports on quality, productivity, and utilization;
Develop, document, and implement standardized MIS procedures across the entire center;
Deliver ad-hoc reporting needs;
Track, measure, and ensure zero noncompliance on process audits for data security compliance;
Enhance and maintain reporting tools and systems for efficient MIS generation and reporting needs;
Mentor, coach, and guide overheads on MIS activities, tools, and analytical approaches to data analysis, critical thinking, and problem-solving;
Manage attendance and headcount reporting for billable and non-billable resources;
Track center KPI scores and identify gaps and opportunities to promote collaboration and engagement among teams;
Regularly provide the OPS management team with analytical notes containing insights and findings;
Gather status updates and keep track of plan/target accomplishments;
Conduct weekly portfolio health checks and analyze performance trajectory;

Attractive salary and benefits, an international, fun, and professional working environment;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
Lunch allowance;
End-of-year bonus;
Health insurance package;
Paid leaves;
Other benefits based on the candidate's location.

University degree, ideally in a relevant degree such as data analytics or a similar field;
Minimum 1 year of work experience in reporting or data analytics;
Proficient in English communication;
Advanced MS Office or Google Suite knowledge is a must (Macro/Script, Data Visualization, Query, Pivot);
Experience in developing data visualization or analysis applications (such as Tableau, Power BI, or Domo) is highly desirable;
Programming experience is a plus;
Experience working in a BPO (Business Process Outsourcing) company is a plus;
Experience in stakeholder interaction;