Manage the day to day operations of collections from pre-due reminders, early collection to field and legal
Hands on execution of late collection cases, particularly field, legal and recovery
Work closely with branches to ensure collections activities are conducted properly and timely
Collaborate and support branches on collection, especially field and legal collection
Partner with 3rd party collection agencies to outsource late collection and recovery
Train branch staff and collection staff on best collection practices
Develop collection policy, process and guidelines
Prepare and present collection reports/dashboards to team members, local and regional stakeholders
