Head Butler Sofitel Legend Metropole Hanoi

The Head Butler is first of all a Butler & must consequently adhere to the following Butler tasks. Besides, the Head Butler has the following duties:
- To develop the Butler section to an even higher level of service in junction with the Front office Manager and guest relation.
- To actively overlook all the VIP (Gold/ Silver/Bronze) & suites and club expected arrivals to ensure that we did not miss any information
- To train the Butlers to ensure that they provide the highest level of service possible.
- Daily communication with each shift, following the needs.
- To supervise the Butler team, being directly responsible for the overall Butler Operations.
- Prepare weekly VIP coming and inform all the management during luxury forum.
- To lead the VIPs information in all required Meetings/ Briefings daily and weekly.
- Co-ordinate with all departments.
- The Head Butler looks after all the VIPs (Gold + Silver+ Bronze), and the guests staying in prestige suites, Legendary suite and Imperial suite
- The Head Butler has the responsibility to ensure the full comfort of his/her guests from their arrival until their departure.
- The Head Butler is personally responsible to ensure that we deliver the legendary service.
- During the duty, the Head Butler is expected to act as a hotel representative.
- Exchange information with other Sofitel before and after guest arrival/ departure.
Financial and Revenue Responsibilities
- On every Monday, Head Butler has to check butler store to see if needed to order for any stuff (history book, note book, ball-point pen, highlighter, print paper, shoe polish, business card, etc) to Purchasing dept. or General Store then recording in the monthly report.
- Head Butler has to record the total number of VIP Gold, Silver and Bronze in month in order to know how many amenities (fresh fruit, sparkling/ still water bottle, champagne, etc) we offered these guests, then sending this report to CMM at the end of month.
Training and Human Resources Management
- Head Butler has to attend to the daily briefing at 2:00pm everyday conducted by Club Metropole Manager or
- Conducted daily briefing at 2.00pm for Club team if Club Manager Busy
- Training at least 4 hours per month for Butler team
- Head Butler has to attend the Orientation training, Key of Luxury, Sofitel Appearance and Attitude, other training if required to know and understand well about the values & rules of Accor and Sofitel in order to improve the hotel services better & better and take best care of guest.
- Head Butler has responsibility to train new coming butlers in the butler job description, hotel activities & rules

- Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.
- Talent development through learning programs by Academy Accor.
- Opportunity to grow within the property, the company and across the world!
- Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

- Minimum 3 years experience in the same position
- Solid foundation on client handling & business development
- Excellent communication and interpersonal skills
- Strong in Microsoft Office suite
- Fluent in English and Vietnamese (spoken& written)