Guest Service Agent Grand K Hotel Suites HANOI

- Greets all guests at all times in a friendly and helpful manner
- Understand the business processes and service standards of the Reception Department
- Carry out guest check-in and check-out procedures according to the hotel's procedures
- Store and maintain the integrity of customer information on the data system
- Provide information about the Hotel's products and services to customers
- When on night shift perform all required tasks including checking the Night Report, preparing the Morning Report, and all necessary forms for the guest's arrival
- Maintains exemplary standards of behavior, appearance/grooming, and attitude
- Handle payment process for customers
- Attends to guest’s complaints, inquiries, and requests; referee problems to Supervisor/Front Office Manager if he/she is unable to assist
- Take care of customers during their stay at the Hotel. Handle guest complaints in a timely manner and check processing quality, ensuring guests are most comfortable during their stay
- Coordinate and work effectively with all other departments in the Hotel

- Competitive salary & full-service charge in the probationary period
- Uniform, duty meal, locker, and laundered uniform provided by the Hotel
- Annual health check
- Birthday gifts and allowances on special events
- Summer outings and several team-building activities
- Special discount for F&B services
- Other benefits according to Hotel’s policy

- Professional communication & good English skills
- Proficient in the use of Microsoft Office and Front Office System
- Enthusiastic, proactive and creative
Qualifications:
- Bachelor/Diploma Certificate in Hotel Administration, Hotel Management or equivalent
- Experience: Minimum 6 months experience in the same position