Guest Relation Officer [ Tiếng Anh] APRICOT HOTEL

- To have a throughout knowledge of product and services.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

- Knowledge of hotel operation
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests