Guest Relation Officer Meritel Hanoi

- Responsibility for any customer service issues that arise during their stay.
- Offer hotel products and services for guest.
- Use skills to introduce and sell hotel products/services to guests
- Provide service information on demand: Sightseeing tours, mailing parcels, purchasing newspapers and foreign magazines, reserving dining tables inside and outside the hotel, car rental, and ticket reservations music - sports - flight reservations
- Coordination of the resolution of guest complaints
- Receive customer complaints online and handle them as soon as possible.
- Working on request by GRM
* Salary & Benefit:
- Negotiable salary pay plus the service price (SVC)
- Working time: 8 hours per shift, 4 days off per month
- Free parking and shift meals
- Take full advantage of social, health, and unemployment insurance
- After probation, annual leaves day.
- There are holidays, birthdays, and funerals.
- Thirteenth-month salary
- Periodic health check as prescribed
- Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
- Tet gifts for kids and the Mid-Autumn Festival
- Incentives for using internal services at Meritel Hanoi

- University/college degree with a major in hospitality, tourism, or a related field.
- Experience: At least six month in a comparable position or in customer service.
- English: Fluency
- A strong ability to communicate
- Understanding of customer demands
- Using a basic Microsoft office and hotel management software