Customer Service Officer (English Fluent) Công ty TNHH Phòng khám Gia Đình Hà Nội

• Liaise with doctors, nursing staff, and claims department
• Answer phones and take appointment bookings
• Greet patients when they arrive at the clinic
• Confirm appointment bookings
• Translate/ Interpret for doctors and patients if needed
• The receptionist will need to assist in customer care and provide information to clientele on the services available at the clinic.
• Other tasked assigned by manager

Vị trí này yêu cầu tiếng Anh thông thạo, tốt nghiệp từ Cao đẳng, có thể giao tiếp tốt với khách hàng nước ngoài và có thể đi làm ngay. Làm ca sáng chiều mỗi ca 6 - 8hr trong khung thời gian 7:22h hàng ngày. Nghỉ 1.5 -2 ngày/tuần theo lịch trực.

Ưu tiên các bạn Nữ đã có gia đình, mong muốn công việc ổn định vs lâu dài

• Attractive remuneration package
• Annual health check, memorable summer outing, salary review
• Medical examination and treatment for employee and employee’s immediate family members
• 44hrs working per week
• 14 Annual leave per year
• Career development opportunities

Contact:

Job Requirements:

• Holder of a diploma or equivalent degree.
• Customer relation/interaction background would be an advantage.
• At least three years’ experience in customer relation/interaction, preferably at Foreign Servicecompanies or in the healthcare/serviceindustry.
• Background as a nurse will be plus.

Key Capabilities & Skills

• Vietnamese candidates.
• Excellent communication and interpersonal skills.
• Good problem solving skills and ability to handle conflicts.
• Ability to work well under pressure.
• Commitment to excel, striving to exceed standards and achieve best results.
• Fluency in English is a must.
• Caring and empathy.
• Positive attitude, able to be multi-tasked.
• Well-groomed, pleasant outlook is a plus.