Work closely with business decision makers/ super users and other applications system analysts to define and design future solutions for Service Center and Technology Center operations
Capture requirements, design and develop systems solutions
Analyze complex business problems or requirements and design cost effective and suitable solutions and product configurations to meet them
Design and write functional and technical specifications
Provide technical expertise in identifying, evaluating and developing systems and procedures that meet the business requirements
Provide direction and guidance to the outsoured development team when it is required, and ensure that the team delivers high quality work
Cooperate with the development, creating mockups, specifying the requirements for developers and tracking work progress.
Develop and continually maintain skills in product features, functions, and processes and any applications integrated with S-Platform
Develop skills in configuring the S-Platform system as required by the business
Plan, execute and support unit, integration and acceptance testing
Develop test scenarios, test plans and other documentation
Prepare for and conduct training for business users and others in S-Platform applications (ERP, CRM,…) functions
Manage projects and parties involved in projects
Participate in team planning & restrospective, making sure the dev team has a clear understanding of the user stories and know exactly what must be developed
