- Ensure all venues open on time and that they are ready for business.
- Ensure excellent front of house service, allocate and support team members throughout the shift to maintain speed of service and cleanliness.
- Keep team members busy and productive at all times.
- Ensure team members meet the standards of the bars, addressing and correcting bad practice where need be.
- Maintain the back of the house and cellars to a high standard.
- Liaise on shift with the Head Chef to resolve problems and ensure great service.
- Complete daily paperwork to ensure the safe running of the venues, and for those standards to be monitored and maintained throughout the shift.
- Pre-empt and actively respond to problems that arise and keep management up to date.
- Ensure all venues close on time, end of day jobs completed to a high standard, teams are signed off promptly, all back and front of house areas checked and secured and that venues are in excellent order for the next day’s service.
- To clean and maintain all equipment and notify management of any issues.
- Assist in cash handling procedures as required
- Attending the weekly meetings.
- Provide supervision and assist in the timely and accurate completion of tasks in relation to the following;
- Tills To follow all Till and Cashing up procedures and ensure all teams are following these correctly.
- Detailed check of deliveries for accuracy and quality of product.
- Ensuring stock is received and secured in cellars on delivery.
- Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product.
- Display stock levels should be monitored throughout your shift and replenished as required.
- Recording any wastage
- Assist in induction days as required
- Monitor new team members and allocate “shadows” for their first few shifts
- Report back to the General Managers any areas where refresher training may be needed
- Brief team members at the beginning of the night and debrief at the end
- Ensure personal mandatory training is up to date
- With the help of others, review your own work against the requirements for the role and identify any development areas.
- Identifies with reviewers additional development areas which will provide support to the team.