Banquet Attendant/ Nhân Viên Phục Vụ Tiệc Hyatt Regency West Hanoi

* Customer Service:
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
* Operational:
- Ensures that minimum brand standards have been implemented.
- Embraces all Touches of Hyatt and the Food and Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Maintains par stocks of all equipment and guest supplies as required.
- Sets up venue as per guest requirement.
- Checks/ tests all audio vision equipment prior to any function.
- Places all signage for functions at proper place/ location.
- Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
- Ensures all linens and equipment are clean before sending to the store.
- Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
- Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
- Works closely with the Art Department in decorating the function venue.
- Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accepts payment as required.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
* Other Duties:
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.

* BENEFITS
- Uniform according to hotel standard and uniform laundry service is provided
- Meal and parking lot in accordance with working shifts is provided
- Access to Clinic service, Locker and Bathroom area
- Professional yet friendly working environment
- Potential career path and network in the hospitality and finance industry.
- Certificate provided upon successful completion

* REQUIREMENTS:
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Able to read and write English Qualifications.
- Food service experience with general knowledge of restaurant operations preferred.