- Take full responsibility for the service quality of the Truck project, focus on the B2C sector.
- Ensure operational and quality indicators of truck service:
- Ensure operational indicators: order completion rate, flight cancellation, punctuality
- Strictly check and improve customer service quality
- Coordinate with departments to ensure the number of drivers recruited for each city
- Develop the network of trucking partner that serve for B2C client
- Build up system support for B2C operations
- Revenue growth for truck services:
- Coordinate with team leader and other departments to come up with methods to promote and increase the number of customers using truck services
- Responsible for service expansion and truck service development in new areas and provinces; Quality control and work efficiency for each area
- Build ecosystem and add-on services for trucks.
- Work closely with Human Resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.