We are looking for a Technical Account Manager (TAM) to join our team. The TAM will be in charge for:
- Responsible for the daily service management of the assigned key customers, including but not limited to regular online communication, onsite visit, regular meetings, service reports, problem management, demand management and other requests from the customer;
- In-depth understanding of customer business scenarios, in-depth cooperation with customers' business, development, operation and maintenance departments, help customers make good use of products, and be responsible for the customer’s product usage activity, SLA and satisfaction of service performance
- As the customer's first service interface when the customer encounters important problems, failures, requests or sentiment, responsible for connecting internal and external teams to promote problem solving;
- Based on customer business scenarios and product use, precipitate customer cases and best practices, and empower internal and external customers;
- Cooperate with relevant internal teams to promote product improvement, improve product availability and ease of use, and improve product experience:
- Directly perform contract negotiation, implementation coordination, presales and after-sales customer care.
- Make a work plan according to the assignment and according to the overall plan of the team.
- Update market and competitor information.
- Regularly communicate with product teams to get updates about new features; Working closely with the marketing team to communicate the product.
- Finding, maintaining and developing relationships with customers, partners and agents to support sales.
