Operations duties:
a. Merchandise management
- Supervise Group Leader(s) and General Staff to ensure.
- Order stock directly with Suppliers and receive stock from MMD.
- Verify and approve inventory orders raised by Group Leader(s).
- Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
- Support Food line with monthly Stock Take as directed by supervisor.
- Plan assign duties for Group Leader(s) and General Staff to make necessary preparations for Membership Day & Mommy Day and Public Holidays.
b. Non-merchandise management
- Supervise Group Leader(s) and General Staff to ensure.
- Check and verify variances in stock & sales figures after Stock Take and make report to the Line Manager.
- Execute store opening & closing as directed by supervisor.
Sales and Profits
- Analyze Sales by item/category and Customer behavior to propose a satisfying selling floor/ event
- Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
- Brief promoters on the promotion scheme.
- Break down the sales target given by the Line Manager to each Group Leader and take responsibility for the sales target achievement of the division.
- Overall plan and supervise the execution of promotion schemes.
- Observe/gather information/suggestions from Group Leader(s) about sales trend, customer demands and advise the Merchandising Dept. for any changes/improvements in merchandise assortment, quality and quantity.
- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
Manpower management
- Plan Monthly Division’s duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
- Approve duty roster, and shift plan raised by Group Leader(s).
- Be responsible for the Group Leader(s) and General Staff’s performance.
- Take part in recruitment & selection activities for the Division’s staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote teamwork spirit.
Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
Other duties
- Opening & closing Store.
- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
- Other tasks or responsibilities as assigned by direct Operation Deputy Manager/ Manager and General Manager.
