Service Now Developer (Low Code) Công ty Cổ phần Công nghệ Phần mềm Tinh Vân

● Provide expertise on all technical questions related to development on ServiceNow
● Develops the technical solutions, implements them and performs the component integration tests
● Understand the business needs and the needs to standardize processes, and build this into the design
● Responsible for the technical specification, design and implementation of the ServiceNow integration
● Experience presenting and conducting demo reviews with stakeholders, understand stakeholders requirement and design solution matching the expectation
● Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
● Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
● Experience with development and implementation of ServiceNow Customer Service Management Workflow module.
● Experience with extending the ServiceNow schema to custom applications
● Understands technical and functional design requirements related to ServiceNow CSM.
● Create and manage scripts and workflow.
● Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
● Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
● Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

• Competitive & attractive salary up to 40 million/month
• Working hours: from Monday to Friday
• Project bonus up to 2.5 months salary/year
• Annual review or sudden production
• Enjoy all holidays (April 30, May 1, birthdays, September 2, weddings, New Year, traditional Tet...) Women's care regime: holiday bonus October 20 - March 8, company's own fertility bonus package Providing equipment; supervise jobs.
• Team building activities include annual company trips, parties and other attractive HR benefits. Various training courses on trending technologies, best practices, and soft skills
• The working environment is supportive, fun and flexible, valuing innovation, creativity and new ideas.
• Enjoy Health Insurance, Insurance and other benefits according to labor law and 24/7 Enhanced Health Insurance Package with total protection value up to 100 million VND/year

● At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals preferably with consulting experience.
● Prior CRM, Customer Service Management software/platform experience (Freshworks, Salesforce, Zendesk, Zoho etc.)
● Domain experience desired but not required in Media, Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
● Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
● Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
● Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
● Conducts solutions presentations and obtains customer acceptance to solution design
● Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
● Strong understanding with leading CRM tools and related systems.
● Experience with git workflow and unit testing
● Familiarity in agile software development and good knowledge of it’s best practices and trends
● Great logical thinking and attention to details
● Strong interpersonal, communication and problem-solving skills
● Team player who is self-driven and proactive in learning new technologies and skills