Service Administrator (Temporary 7-Month) Công ty TNHH DKSH Việt Nam

Primary Function:

• Coordinating work orders, scheduling appointments, and managing customer communications.

Job Duties and Responsibilities:

• Service Coordination: Receive, log, and prioritize customer requests, scheduling service appointments and technicians.
• Customer Communication: Serve as the primary point of contact, providing updates on service status and addressing customer inquiries or complaints.
• Administration & Billing: Prepare work orders and handle light bookkeeping.
• Reporting & Documentation: Maintain service records, track employee timecards, and generate reports on department performance.
• Logistics Support: Order supplies, arrange logistics (hotels, parts), and assist with staff scheduling.

• Dynamic, professional, and multinational working environment
• Full social, health, and unemployment insurance from the first working day
• Company-sponsored health insurance for employees and their dependents
• Opportunities for training in soft skills and professional knowledge

Minimum Requirements:

• Customer Relations: Strong communication and interpersonal skills to handle client issues with professionalism
• Proficiency with Technology: Competence in Microsoft Office Suite (Excel, Outlook)
• Organization & Accuracy: Highly organized with excellent attention to detail for handling invoices and documentation
• Experience: Typically requires a Bachelor of University, with a background in administration or customer service preferred.