KEY RESPONSIBILITIES
- Daily Operations Support:
- Monitor and maintain company systems and applications to ensure stable operation.
- Troubleshoot and resolve technical issues that arise during operations.
- Ensure operational processes comply with company policies and regulations.
- Incident and Request Management:
- Receive, categorize, and handle support requests from internal users.
- Manage and track the incident resolution process from detection to resolution.
- Collaborate with relevant departments to quickly address issues.
- Process Improvement:
- Propose and implement process improvements to enhance efficiency and minimize risks.
- Participate in the company’s continuous improvement projects.
- Reporting and Documentation:
- Prepare periodic reports on the status of systems and applications.
- Update and maintain user guides and operational documentation.
- User Training and Support:
- Guide and train internal users on how to use company systems and applications.
- Assist users in resolving system and application-related issues.
