Quality Specialist (3D Visualization) Công Ty TNHH Esoft Vietnam

About the job

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

At Esoft, we are on an exciting journey of transformation and we are seeking a talented individuals who are passionate about making a real impact and shaping the future. We encourage all applicants from minorities, people with disabilities, and all other qualified applicants.

Reporting Line

Reports to Production Line Manager (3D Visualization)

Key Responsibilities

Maintaining quality and system procedures (Pro-active)

• SOP Audit
• Production staff performance review
• Design and update workflow of producing a product
• Update various internal systems when there is a change to a product

Client complaints management

• Investigation of customers’ complaints: Analyze the root cause of complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Propose and implement short-term and long-term solutions for quality issues.

Onboarding new clients

• Organize and supervise the new client test in production to ensure the quality meets client expectations
• Leading the processing time test
• Coordinate with other stakeholders to ensure smooth onboarding.
• Continuously monitor quality and client feedback after launching

Internal production optimization

• Come up with new ideas for optimization and follow Design thinking framework (Ideate -> POC -> Test -> Implement)
• Implement optimization, new technology, new software into production

Coaching team members

• Monitor low-performance production staff for designing proper training and coaching.
• Organize & manage classes and track training calendar both offline & online in areas of technical assignment.
• Live production performance follow-up: Follow up on live production performance and report to related departments for proper actions.

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

• Attractive salary
• 100% SHUI in probation, premium healthcare package for individuals and family
• 12 AL/ year and 24 WFH days/year
• Daily meals provided
• Experience in increasingly challenging and engaging real-world marketing projects.
• Experience in an international company with the culture that encourages and fosters creativity, innovation, respect and equality
• Opportunity to learn from experienced leaders and managers
• Attendance in meetings, events, networking opportunities and training courses

Job Requirements:

Qualification:

• University Degree in Architecture, or related fields.
• Good health can work under high pressure, no colour blind.
• Ability to work in shifts, Tet and Holiday to support production when required.

Experience:

• At least 01 year of experience in product quality.
• Prior experience in a dynamic, international and evolving environment is preferred.

Skills:

• Professional knowledge in 3Ds Max, V-ray, Corona. (Rendering and Modelling)
• Good English skill both spoken and written
• Understand and utilize technology to improve approaches and solutions