- Process online orders accurately and promptly, ensuring all customer requirements are met.
- Monitor order processing systems to verify transactions and ensure smooth workflow.
- Handle order-related issues by investigating and resolving them through our ticketing system.
- Collaborate with logistics, warehouse, and inventory teams to ensure orders are fulfilled correctly and dispatched on time.
- Update order statuses and maintain accurate records in the company's database.
- Identify and escalate recurring issues or trends in order-related tickets to management for process improvement.
- Work closely with the IT department to troubleshoot and resolve any technical issues affecting order processing.
- Ensure compliance with company policies and procedures related to order processing and customer support.