Fraud & Risk Specialist OpenCommerce Group

• Perform risk review and assessment from abnormal/ suspicious transactions under the operating guidelines and procedures to minimize loss at the earliest stage and be alert to emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
• Monitor risks against limits and thresholds to resolve them within a set timeline
• Analyze alerts and investigate fraudulent transactional activities in risk identification and migration for the respective businesses and ensure that fraud loss does not exceed the plan
• Develop and implement operational risk policies, regulations, risk procedures, guidelines, and key risk indicators on risk management operations (e.g., Credit Risk, Fraud, Finance)
• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound calls/emails.
• Proactively escalate and follow up on resolving system incidents and fraud incidents.
• Establish and implement technological solutions/systems/tools within the scope of risk management under the operational orientation of OpenCommerce Group’s products and services related to digital wallet transactions, promotional campaigns, international card payments
• Coordinate with other teams/departments to implement and fully comply with digital wallet and payment processing rules/regulations of the State Bank of Vietnam and the International Card Organization.
• Produce daily/weekly reports to management and respective reports to other relevant cross-teams.

You'll find this place irresistible

Enjoy top-tier compensation, including:

• Monthly NET take-home pay that leaves you smiling
• 13th-month salary
• Performance bonuses that could boost your income up to 02 months' salary
• 24 remote working days per year
• 12 days of annual paid leave
• Flexible working time, from Monday to Friday; weekends are yours
• Company trips and team bonding activities
• Elevate your creativity and productivity in our modern workspace

Especially:

• Shine like a rock star in our fast-growing global B2B SaaS squad
• Blaze a trail to success with our super-fast career track
• Collaborate with the brightest and coolest minds from across the globe
• Be yourself, knowing you're valued and groomed to be your absolute best.

• At least 1-2 years of work experience and familiarity with Risk Management practices including case investigation, fraud risk controls, regulatory requirements, and market practices.
• Good understanding of rules/regulations of the State Bank of Vietnam and the International Card Organization regarding digital payment of banks, digital wallets, and payment processing gateways.
• Fluent in English with strong communication skills (both written and verbal)
• Experience with data visualization tools like Power BI
• Knowledge of coding for analytics and data manipulation like SQL, and Python is a plus
• Ability to use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Ability to work independently and collaboratively to carry out action plans throughout the project.
• Good data analytical, problem-solving, decision-making, and communication skills