Customer Relationship Collaborator FPT IS

1. Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer's visit

• Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities;
• Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements;
• Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration.

2. Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience

3. Undertake ad-hoc tasks as assigned by the line manager

• Salary: 5M - 8M;
• Opportunities to work in a professional, modern and dynamic environment;
• Opportunities to obtain overseas and on-job training or external training for Professional Certificate;
• Opportunities for personal development and career advancement through courses and training workshops provided by FPT;
• Good corporate culture with in/out of office activities that help to develop the candidate’s ability and creativity.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field;
• Proven experience in customer service, customer care, or a similar role in B2B is a competitive advantage;
• Fluency in Japanese (>N3);
• Proficient in using MS Office;
• Excellent communication skill and problem-solving skills.