- Handling export/ import, air/ sea shipments
- Respond promptly to customer inquiries.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide delivery information, Process orders, forms, applications and requests.
- Organize workflow to meet customer timeframes.
- Communicate and coordinate with internal departments.
- Follow up with overseas offices to ensure that the proper documents have been received on time.
- Follow up with the airlines/shipping lines to ensure the arrival information are correct
