Business Analyst Manager Công ty CP Savvycom

1. Business requirement analysis:

• Analyze, document, and optimize the contact center systems by understanding CRM/ERP

platforms and aligning technical solutions with business objectives.

• Collaborate with the business to analyze requirements and produce detailed technical

documents, including use cases, and approved specifications for new or modified technology

applications and processes.

2. UML and BPMN:

• Utilize Unified Modeling Language (UML) and Business Process Model and Notation (BPMN) to create visual representations of system functions, business processes, data flows, and technical documentation, ensuring clear communication and seamless integration across systems and operations

3. Product vision & Backlog Management:

• Communicate the product vision to key stakeholders and teams, working closely with relevant stakeholders to translate it into a structured backlog of key features, epics, stories, and goals for individual sprints.

• Ensure that all features and stories are aligned with business value, maximizing the value delivered to the organization.

4. Business Process Improvement:

• Assess existing processes to identify opportunities for redesign or enhancement that will improve productivity or efficiency within the business

5. Stakeholder Management:

• Engage with internal and external stakeholders to gather requirements, provide updates, and align system capabilities with business strategies.

• Regularly engage with stakeholders to ensure project requirements are understood and met by the technical team.

6. Task Management & Reporting:

• Oversee task assignments within the team, track task completion, and ensure high-quality deliverables aligned with business value.

• Produce regular project status reports and communicate team performance to senior management

7. Team Leadership & Management:

• Lead, mentor, and develop the Business Analyst team. Delegate tasks, provide regular feedback, and conduct performance reviews to support career growth.

8. Continuous Improvement & Industry Awareness:

• Stay up-to-date with industry trends, best practices, and new technologies in CRM, retail, and call center sectors to continually enhance the team’s output and the organization’s efficiency

• A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.

• Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly

• A delegation culture where you are empowered to take full ownership and responsibility in projects, tasks, and innovations.

• Salary: Competitive remuneration package and fully paid in probation period

• Pay-for-performance policy: Attractive year-end bonus and salary review twice per year based on employee’s performance

• Premium health care package

• A work-life harmony working schedule from 9 AM – 6 PM from Monday to Friday

• Team building and other various cash and non-cash benefits (holiday bonuses, birthday...)

❖ Experience:

• Minimum 7 years of experience as a Technical Business Analyst, with at least 2 years in a leadership role.

• Proven experience working on projects within CRM, Retail, and/or Contact Center systems.

• Hands-on experience with business analysis methodologies, system integrations, and process improvements.

❖ Technical Skills:

• Strong understanding of CRM systems, retail management systems, and contact center-specific solutions.

• Must be proficient in fundamental BA Processes: requirements gathering & analysis, process modeling, and technical documentation.

• Familiarity with software development lifecycles, Agile, Scrum methodologies, and project management tools

• Experience using UML modeling tools and BPMN (Business Process Model and Notation)

❖ Business Acumen:

• Ability to align technical solutions with business needs and strategic objectives.

• Experience in working closely with senior stakeholders, understanding business processes, and providing data-driven insights.

❖ Leadership & Communication:

• Strong leadership skills, with the ability to mentor and manage a team of business analysts.

• Excellent communication, negotiation, and presentation skills, with a proven ability to engage with stakeholders at all levels.

• Strong problem-solving skills and ability to manage multiple projects simultaneously.

• Strong communication in both Vietnamese and English.

❖ Education:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.

• Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are a plus.